But for all the careful measurements that my tailor took (and all the reassurances he offered that the suit would actually conform to them), there was something unmistakably askew, like I’d entered the tailoring world’s version of the uncanny valley. Hiras is a Hong Kong-based business that’s been sending tailors around the world for 50 years – at least, that’s what its website says – but it felt like it hadn’t updated its business practices much since it got started; for example, I was billed in Hong Kong dollars, and my credit card was processed using a manual imprint machine the likes of which I hadn’t seen in many years. It all felt like a historical re-enactment of a commercial transaction rather than the real thing happening in real time.
For the purposes of comparison, and because I’m a clotheshorse, I decided to buy another suit from a different company. Suitsupply is a Dutch operation that’s hugely popular in Europe and recently moved into the North American market. I decided to give it a try after reading positive reviews, including one by the Wall Street Journal, and found that its $639 Sienna line was similar in quality to a $3,000-plus Armani offering.
The suit arrived in less than a week, and while I was getting dinged more than $60 for the shipping on my Hiras suit, this one didn’t cost me anything extra. And I was free to return it at no cost to me if I didn’t like it. Best of all, it cost me less than half of what I’d paid for the Hiras suit that had yet to arrive.
When it did, I took both suits to Junko Daraseng, who runs a shop called Tony the Tailor on 104 Street and 102 Avenue.
“It’s not the worst I’ve seen,” said her son Alex – who’s seen plenty of made-to-measure suits come through the shop – of the Hiras suit. His mother was a bit more circumspect, but eventually her eye for detail overtook her commercially-informed tact and she started pointing out the flaws that she saw. The pick stitching on the lapel was too conspicuous for her taste, the boutonnire hole on the lapel was crooked, both the sleeves and the pant legs were uneven, the interior lining wasn’t finished properly at the point where it meets the rest of the coat and there was an aborted button hole.